[rt-users] New precise statistics script

[Steve Poirier]

Hi all,

I'll begin working on a new script this week-end to send precise global
statisics.

Example:

Productivity Report by resolve time for last 30 days:
1. Joe resolved 134 tickets. Average resolve time was 13 hours
2. Bobby resolved 150 tickets. Average resolve time was 1 days and 12 hours.

Global system report:
You received 100 tickets in last 30 days
95% (95) of theses tickets were resolved, 2% (2) were set to dead, 1% (1)
are still open, 2% (2) are open
Average resolve time was 1 day and 2 hours.

End of example

What i would like before writing it, is recommendations of what should be
included in this report and possible options to generate the report (per
week, per mont etc..)

Regards,
__
Steve Poirier
Project manager
Inet-Technologies inc.