[rt-users] Urgent problem

[Jesse]

Ok. in rt-mailgate, try adding the line

    $SquelchReplies = 1;

    right after the line

if ($IsSuspiciousSender || $IsAutoGenerated || $IsALoop) {


If it works, this fix will be in 2.0.5

        

On Tue, Aug 07, 2001 at 01:15:52PM -0400, David C. Troy wrote:
> 
> OK -- seems like the deal is that it sends the correspondence to the
> requestor if the requestor is not the owner or another RT user.  Is this
> maybe a function of loop detection/blocking?
> 
> Makes it hard for our admins to test...
> 
> Dave
> 
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
> 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> 
> On Tue, 7 Aug 2001, Taylor, Bryant wrote:
> 
> > Hmm, funny thing about that... I just setup the global script to handle all
> > my responses either auto, or corrosponeds and resolve and they all work
> > find.  I did notice however that if you have any global scripts for email
> > responses setup and you also have queue scripts setup for email responses
> > that you will run into all kinds of problems...  this one being the one I
> > encounterd yesterday...
> >
> >
> >
> > -----Original Message-----
> > From: David C. Troy [mailto:dave at toad.net]
> > Sent: Tuesday, August 07, 2001 9:29 AM
> > To: Billy Gunn
> > Cc: rt-users at lists.fsck.com
> > Subject: RE: [rt-users] Urgent problem
> >
> >
> >
> > Hm -- OK -- this doesn't seem to be changing anything.  I'm not talking
> > about echoing correspondence received by mailgate from an owner being
> > echoed out to requestors -- I think that's what you're talking about.
> >
> > What I'm talking about is clicking on Reply in the Web UI; right now,
> > despite the fact that "Update Type: Response to Requestors" is what's in
> > the "Update ticket" window, no response is sent to the requestors.
> >
> > Can someone confirm that this is abnormal behavior?  Seems really
> > unintuitive that "response to requestors" would ever not send mail to
> > requestors.
> >
> > Dave
> >
> > =====================================================================
> > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > ToadNet - Want to go fast?                        410-544-1329 FAX
> > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> >
> > On Tue, 7 Aug 2001, Billy Gunn wrote:
> >
> > > I had the same issue.  Replies are not configured by default.  You need to
> > > create a scrip to reply for each queue. The neccesary scrip might look
> > like:
> > >
> > > OnCorrespond NotifyRequestors with template
> > >
> > > Cheers,
> > > Billy
> > >
> > > -----Original Message-----
> > > From: rt-users-admin at lists.fsck.com
> > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy
> > > Sent: Tuesday, August 07, 2001 10:12 AM
> > > To: rt-users at lists.fsck.com
> > > Subject: [rt-users] Urgent problem
> > >
> > >
> > >
> > > Hey all --
> > >
> > > It just came to my attention that my 2.0.4 RT installation is not sending
> > > mail to requestors that is entered in via the web interface.  That is:
> > >
> > >  - Requestor sends mail to queue
> > >  - Ticket is opened, autoreply scrip is executed
> > >  - Staff chooses "reply" from Web GUI, enters msg
> > >  - Msg is recorded in DB but not sent to requestor via sendmail
> > >
> > > Path to sendmail seems to be right; mail from this machine to same
> > > requestors work OK.  Have not tried 'sendmailpipe' options mostly because
> > > I don't know what that is and have wanted to stick to simplicity first.  I
> > > don't see any logs on what may or may not be happening.
> > >
> > > This is RH 7.1 with sendmail 8.11.2.
> > >
> > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name
> > > -- can that be changed to something else?  If so, where?
> > >
> > > Thanks,
> > > Dave
> > >
> > > =====================================================================
> > > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > > ToadNet - Want to go fast?                        410-544-1329 FAX
> > > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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