[rt-users] Urgent problem

[Jesse]

Ack. I hit send too fast that would be add the line 


    $ErrorsTo = $RT::OwnerEmail;

>     right after the line
> 
> if ($IsSuspiciousSender || $IsAutoGenerated || $IsALoop) {
> 
> > =====================================================================
> > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > ToadNet - Want to go fast?                        410-544-1329 FAX
> > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > 
> > On Tue, 7 Aug 2001, Taylor, Bryant wrote:
> > 
> > > Hmm, funny thing about that... I just setup the global script to handle all
> > > my responses either auto, or corrosponeds and resolve and they all work
> > > find.  I did notice however that if you have any global scripts for email
> > > responses setup and you also have queue scripts setup for email responses
> > > that you will run into all kinds of problems...  this one being the one I
> > > encounterd yesterday...
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: David C. Troy [mailto:dave at toad.net]
> > > Sent: Tuesday, August 07, 2001 9:29 AM
> > > To: Billy Gunn
> > > Cc: rt-users at lists.fsck.com
> > > Subject: RE: [rt-users] Urgent problem
> > >
> > >
> > >
> > > Hm -- OK -- this doesn't seem to be changing anything.  I'm not talking
> > > about echoing correspondence received by mailgate from an owner being
> > > echoed out to requestors -- I think that's what you're talking about.
> > >
> > > What I'm talking about is clicking on Reply in the Web UI; right now,
> > > despite the fact that "Update Type: Response to Requestors" is what's in
> > > the "Update ticket" window, no response is sent to the requestors.
> > >
> > > Can someone confirm that this is abnormal behavior?  Seems really
> > > unintuitive that "response to requestors" would ever not send mail to
> > > requestors.
> > >
> > > Dave
> > >
> > > =====================================================================
> > > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > > ToadNet - Want to go fast?                        410-544-1329 FAX
> > > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > >
> > > On Tue, 7 Aug 2001, Billy Gunn wrote:
> > >
> > > > I had the same issue.  Replies are not configured by default.  You need to
> > > > create a scrip to reply for each queue. The neccesary scrip might look
> > > like:
> > > >
> > > > OnCorrespond NotifyRequestors with template
> > > >
> > > > Cheers,
> > > > Billy
> > > >
> > > > -----Original Message-----
> > > > From: rt-users-admin at lists.fsck.com
> > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy
> > > > Sent: Tuesday, August 07, 2001 10:12 AM
> > > > To: rt-users at lists.fsck.com
> > > > Subject: [rt-users] Urgent problem
> > > >
> > > >
> > > >
> > > > Hey all --
> > > >
> > > > It just came to my attention that my 2.0.4 RT installation is not sending
> > > > mail to requestors that is entered in via the web interface.  That is:
> > > >
> > > >  - Requestor sends mail to queue
> > > >  - Ticket is opened, autoreply scrip is executed
> > > >  - Staff chooses "reply" from Web GUI, enters msg
> > > >  - Msg is recorded in DB but not sent to requestor via sendmail
> > > >
> > > > Path to sendmail seems to be right; mail from this machine to same
> > > > requestors work OK.  Have not tried 'sendmailpipe' options mostly because
> > > > I don't know what that is and have wanted to stick to simplicity first.  I
> > > > don't see any logs on what may or may not be happening.
> > > >
> > > > This is RH 7.1 with sendmail 8.11.2.
> > > >
> > > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name
> > > > -- can that be changed to something else?  If so, where?
> > > >
> > > > Thanks,
> > > > Dave
> > > >
> > > > =====================================================================
> > > > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > > > ToadNet - Want to go fast?                        410-544-1329 FAX
> > > > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> There are no supercomputer applications that are solvable that cannot be solved
> in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> 									-Tanj
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson