[rt-users] New precise statistics script

[David Allan]

I agree that this would be highly useful and would also be willing to do some
module coding.  Looking at the task, it seems to be fairly divisible, although I
haven't put too much thought into it.

Dave

Dan McLean wrote:

> I think this would be a really usefull function, and one that I could
> definately use.  I have access to some resources in terms of programming
> staff (although unfortunately even though this is an incredibly usefull
> project, it would be lowish on the priority scale) , and if you do any sort
> of modular design, I would be willing to allocate some time to coding
> modules if you wanted to share some of the work around.
>
> Just an offer...
>
> -Dan
> ----- Original Message -----
> From: "Shane Landrum" <srl at mail.boston.com>
> To: "Steve Poirier" <steve at inet-technologies.com>
> Cc: <rt-users at lists.fsck.com>
> Sent: Saturday, August 11, 2001 2:12 AM
> Subject: Re: [rt-users] New precise statistics script
>
> > On Thu, Aug 09, 2001 at 10:10:06PM -0400, Steve Poirier
> (steve at inet-technologies.com) wrote:
> > > Hi all,
> > >
> > > I'll begin working on a new script this week-end to send precise global
> > > statisics.
> > <snip>
> > >
> > > What i would like before writing it, is recommendations of what should
> be
> > > included in this report and possible options to generate the report (per
> > > week, per mont etc..)
> >
> > I need something like this. Actually, what I'd love to see is
> > a web-based reporting interface that's configurable in much the same way
> that
> > the search interface is. I need the aggregate fields to be adjustable.
> >
> > "show me averages by person for how long tickets take to solve"
> >
> > "show me averages by queue for how long tickets take to solve"
> >
> > "show me totals about how many tickets each person has solved
> > in each queue, so I can see who handles most of the desktop
> > support problems."
> >
> > "show me a series over time about how our average resolution time
> > for this queue is changing."
> >
> > Perhaps I'd split the query-building into a separate functional
> > block than the actual report writing, so I could have pluggable
> > front ends for reporting--- web or email being the obvious ones.
> > But that's just my pipe dream.
> >
> > srl
> > --
> > Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com
> >
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
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