[rt-users] New precise statistics script

[Dan McLean]

I think this would be a really usefull function, and one that I could
definately use.  I have access to some resources in terms of programming
staff (although unfortunately even though this is an incredibly usefull
project, it would be lowish on the priority scale) , and if you do any sort
of modular design, I would be willing to allocate some time to coding
modules if you wanted to share some of the work around.

Just an offer...

-Dan
----- Original Message -----
From: "Shane Landrum" <srl at mail.boston.com>
To: "Steve Poirier" <steve at inet-technologies.com>
Cc: <rt-users at lists.fsck.com>
Sent: Saturday, August 11, 2001 2:12 AM
Subject: Re: [rt-users] New precise statistics script


> On Thu, Aug 09, 2001 at 10:10:06PM -0400, Steve Poirier
(steve at inet-technologies.com) wrote:
> > Hi all,
> >
> > I'll begin working on a new script this week-end to send precise global
> > statisics.
> <snip>
> >
> > What i would like before writing it, is recommendations of what should
be
> > included in this report and possible options to generate the report (per
> > week, per mont etc..)
>
> I need something like this. Actually, what I'd love to see is
> a web-based reporting interface that's configurable in much the same way
that
> the search interface is. I need the aggregate fields to be adjustable.
>
> "show me averages by person for how long tickets take to solve"
>
> "show me averages by queue for how long tickets take to solve"
>
> "show me totals about how many tickets each person has solved
> in each queue, so I can see who handles most of the desktop
> support problems."
>
> "show me a series over time about how our average resolution time
> for this queue is changing."
>
> Perhaps I'd split the query-building into a separate functional
> block than the actual report writing, so I could have pluggable
> front ends for reporting--- web or email being the obvious ones.
> But that's just my pipe dream.
>
> srl
> --
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com
>
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