[rt-users] Incoming email to RT

[Steve Poirier]

How would you determine to wich ticket # the reply belong if the person
corresponded with you more than once.
__
Steve Poirier
Directeur développement / Projet Manager
Inet Technologies Inc.



----- Original Message -----
From: "Olafur Osvaldsson" <oli at isnic.is>
To: <rt-users at lists.fsck.com>
Sent: August 13, 2001 21:00
Subject: [rt-users] Incoming email to RT


> Hi,
> Would it not be possible to make the email parser read the "In-Reply-To:"
and
> use that to put a reply in the correct place if that matches but the
ticket
> number in the subject is missing?
>
> Oli
>
> --
> Olafur Osvaldsson
> Systems Administrator
> Internet Iceland inc.
> Tel:   +354 525-5291
> Email: oli at isnic.is
>
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