[rt-users] Incoming email to RT

[Olafur Osvaldsson]

When a reply is made from RT it makes a MessageId wich consists of a few things:

Message-Id: <rt-2-24.15.2142123878002 at ISNIC> 

If I remember correctly it allways starts with "rt-", following with the ticket
number, a transaction ID and a random number, then the @ sign and ends with
$rtname

So when a mail client puts a "In-Reply-To: <rt-2-24.15.2142123878002 at ISNIC>" in
the header of the message, RT should know it is for ticket number 2, right?

				Oli

On Mon, 13 Aug 2001, Steve Poirier wrote:

> How would you determine to wich ticket # the reply belong if the person
> corresponded with you more than once.
> __
> Steve Poirier
> Directeur développement / Projet Manager
> Inet Technologies Inc.
> 
> 
> 
> ----- Original Message -----
> From: "Olafur Osvaldsson" <oli at isnic.is>
> To: <rt-users at lists.fsck.com>
> Sent: August 13, 2001 21:00
> Subject: [rt-users] Incoming email to RT
> 
> 
> > Hi,
> > Would it not be possible to make the email parser read the "In-Reply-To:"
> and
> > use that to put a reply in the correct place if that matches but the
> ticket
> > number in the subject is missing?
> >
> > Oli
> >
> > --
> > Olafur Osvaldsson
> > Systems Administrator
> > Internet Iceland inc.
> > Tel:   +354 525-5291
> > Email: oli at isnic.is
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >

-- 
Olafur Osvaldsson
Systems Administrator
Internet Iceland inc.
Tel:   +354 525-5291
Email: oli at isnic.is