[rt-users] Error creating tickets via email

[Brandon Yap]

Got it!

Sorry ppl, browsing again through the rt-users archives, I found Jesse's
mail to someone else with this message.
I had a look in /etc/smrsh/ and found that the symlink rt-mailgate pointed
to the old rt-mailgate file. I relinked it and it works now :)


On Tue, 14 Aug 2001, Brandon Yap wrote:

> Hello,
>
> I've installed RT 2.0.4 and i've imported everything we had from the 1.0.x
> series into the rt2 database.
> Everything seems to work fine with the exception of the mail gateway. I've
> modified /etc/aliases with the new syntax of "/opt/rt2/bin/rt-mailgate
> --queue queuename --action correspond", run newaliases, and I keep getting
> errors back from the rt system. The error message is stated below.
>
> There has been an error:
> There has been an error with your request:
>
> I've checked the permissions for the queue and enabled create ticket so I
> don't think it's a permissions problem.
>
> I know that a few ppl have been getting this message and i've followed the
> directions suggested ranging from checking if rt-mailgate is the correct
> version, to running newaliases again. Still no luck.
> p.s The mail gateway from the 1.0.x series worked fine, it's only the
> 2.0.x series that I can't get working.
>
> If anyone has any ideas or insights into why this is happening, I would
> appreciate any help available, no matter how small.
>
> Thank you kindly
>
>

-- 
Brandon Yap
System Administrator, Operations
AOL Australia
Ph: +61 2 94190449
SN: brandonyap
email: byap at aol.net.au