[rt-users] Incoming email to RT

[Jesse]

And on top of that, RT actually keeps track of message IDs in the database.
It wouldn't be that hard to pull off.  Though you would run into issues with
users who reply and cut out all the content and the ticket id in an attempt to
create a new ticket (It happens more often than you'd think).  I'd look
at a patch if you put it together.

        -j


On Tue, Aug 14, 2001 at 02:25:00AM +0000, Olafur Osvaldsson wrote:
> When a reply is made from RT it makes a MessageId wich consists of a few things:
> 
> Message-Id: <rt-2-24.15.2142123878002 at ISNIC> 
> 
> If I remember correctly it allways starts with "rt-", following with the ticket
> number, a transaction ID and a random number, then the @ sign and ends with
> $rtname
> 
> So when a mail client puts a "In-Reply-To: <rt-2-24.15.2142123878002 at ISNIC>" in
> the header of the message, RT should know it is for ticket number 2, right?
> 
> 				Oli
> 
> On Mon, 13 Aug 2001, Steve Poirier wrote:
> 
> > How would you determine to wich ticket # the reply belong if the person
> > corresponded with you more than once.
> > __
> > Steve Poirier
> > Directeur développement / Projet Manager
> > Inet Technologies Inc.
> > 
> > 
> > 
> > ----- Original Message -----
> > From: "Olafur Osvaldsson" <oli at isnic.is>
> > To: <rt-users at lists.fsck.com>
> > Sent: August 13, 2001 21:00
> > Subject: [rt-users] Incoming email to RT
> > 
> > 
> > > Hi,
> > > Would it not be possible to make the email parser read the "In-Reply-To:"
> > and
> > > use that to put a reply in the correct place if that matches but the
> > ticket
> > > number in the subject is missing?
> > >
> > > Oli
> > >
> > > --
> > > Olafur Osvaldsson
> > > Systems Administrator
> > > Internet Iceland inc.
> > > Tel:   +354 525-5291
> > > Email: oli at isnic.is
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> 
> -- 
> Olafur Osvaldsson
> Systems Administrator
> Internet Iceland inc.
> Tel:   +354 525-5291
> Email: oli at isnic.is
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy