[rt-users] Incoming email to RT

[steve]

Yes that's right, would be a nice feature if of course you can choose to
turn this option off. I know some customers who always use reply and just
delete the subject to start a new issue.
__
Steve Poirier
Project manager
Inet-Technologies inc.


On Tue, 14 Aug 2001, Olafur Osvaldsson wrote:

> When a reply is made from RT it makes a MessageId wich consists of a few things:
> 
> Message-Id: <rt-2-24.15.2142123878002 at ISNIC> 
> 
> If I remember correctly it allways starts with "rt-", following with the ticket
> number, a transaction ID and a random number, then the @ sign and ends with
> $rtname
> 
> So when a mail client puts a "In-Reply-To: <rt-2-24.15.2142123878002 at ISNIC>" in
> the header of the message, RT should know it is for ticket number 2, right?
> 
> 				Oli
> 
> On Mon, 13 Aug 2001, Steve Poirier wrote:
> 
> > How would you determine to wich ticket # the reply belong if the person
> > corresponded with you more than once.
> > __
> > Steve Poirier
> > Directeur développement / Projet Manager
> > Inet Technologies Inc.
> > 
> > 
> > 
> > ----- Original Message -----
> > From: "Olafur Osvaldsson" <oli at isnic.is>
> > To: <rt-users at lists.fsck.com>
> > Sent: August 13, 2001 21:00
> > Subject: [rt-users] Incoming email to RT
> > 
> > 
> > > Hi,
> > > Would it not be possible to make the email parser read the "In-Reply-To:"
> > and
> > > use that to put a reply in the correct place if that matches but the
> > ticket
> > > number in the subject is missing?
> > >
> > > Oli
> > >
> > > --
> > > Olafur Osvaldsson
> > > Systems Administrator
> > > Internet Iceland inc.
> > > Tel:   +354 525-5291
> > > Email: oli at isnic.is
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> 
> -- 
> Olafur Osvaldsson
> Systems Administrator
> Internet Iceland inc.
> Tel:   +354 525-5291
> Email: oli at isnic.is
> 
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