[rt-users] Inconsistant pagelayout and other bugs/suggestions

[Rehan van der Merwe]

> RT 2.0.5:
> 
> While testing RT205 the following came to my attention/mind:
> 
> 
> Some supposed Layout and other bugs:
> ---------------------------------------------------------
> 
> 1. When viewing Configuration | Global | Group Rights or User Rights, I
> have an different look to the other pages - big blue writing, and no
> blue/grey frame.  There is also a double line as opposed to the other pags
> showing a single line between the Navigation Headings and the edit-frame.
> 
> 
> 2. When a non-priveledged user view a ticket, the ticket info (Ticket Id,
> Requestors, CC, etc) above the ticket, is not displayed in the normal
> blue/grey box.  It seems a bit lost at the top of the page ...
> 
> 3. As non-priveledged user, click on Display Headers - nothing happens -
> the functionality is fine, to not display the headers, but I would expect
> to then not see the option ...
> 
> 4. When adding users, I am forced to supply a value for the email field -
> should this be so?  What if the person is just an internet user/operator
> and dont have a relevant email address?  
> 
> 5. As non-priveledged user, when viewing my "Your open tickets" box, the
> column headers are mis/ill-alligned and not formatted in the same neat
> manner as when displaying priveleged user ticket-lists.
> 
> 6. Often when logging out, I get a "Page cannot be displayed" page.  If I
> go back en do it again it is fine - but it happens alarmingly often.
> 
> I dont know if some of these are maybe faults with my installation (I
> doubt it ...) - let me know if you find/dont find the same.
> 
> 
> Some suggestions:
> ----------------------------
> 
> 1. When displaying a ticket, the "Interested Parties" fields should maybe
> be Bold to accentuate them.
> 
> 2. When diplaying a list of Items such as Users/Queues/Groups under
> Configuration, remove the numbering - this will make it more obviously
> alphabetically sorted and align them better.
> 
> 3. On the 'Home' page, in the "25 highest priority tickets I own ..."
> frame, it would be helpfull if the requestor was displayed.
> 
> 4. One should maybe be able to edit the subject of a ticket - in case of a
> person sending in a request with no heading or just a "FW:".
> 
> 5. Can I supply a default Queue to a group/user?
> 
> 6. When making changes to the configuration, can the cached objects be
> instantly deleted when "saving changes" in an attempt to make the changes
> immediate?  What other way is there to ensure that group/queue/user rights
> are immediately enforced, without the user loging out/in?
> 
> 
> I hope these are helpfull in bugtracking/fixing.
> 
> Rehan van der Merwe