[rt-users] Status changed from open to open by RT_System

[Steve Poirier]

I think its in case the ticket is resolved, you want to be able to see it if
a ticket get re-opened, so the system just set status to open automatically
when you receive a reply and doesn't check if it's already open.
This happen when pseudo group requestor has rights to update tickets.
Maybe Jesse has a better explanation but roughly, this is pretty much it.
__
Steve Poirier
Directeur développement / Projet Manager
Inet Technologies Inc.



----- Original Message -----
From: "Rafael Corvalan" <Rafael.Corvalan at linkvest.com>
To: <rt-users at lists.fsck.com>
Sent: August 14, 2001 09:30
Subject: [rt-users] Status changed from open to open by RT_System


> Hello,
> Someone (a auto-created user, with no special rights) replied to an
> e-mail sent by RT, and on the transactions history I have one
> transaction:
>
> Status changed from open to open by RT_System
>
> Someone know why? Status "open" to "open"????
>
> Thanks
> Rafael
>
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