[rt-users] Status changed from open to open by RT_System

[Rafael Corvalan]

Hello Steve,
Yes, but the problem is
1) that my ticket is not resolved, it's open! I have a lot of
correspondance and only on some messages I have this kind of things:
"open to open"
2) In my case, the Pseudo-Group "Requestors" has no rights. Just some
rights to "Everyone": CommentOnTicket, CreateTicket, ReplyToTicket,
SeeQueue....

Cheers
Rafael

-----Original Message-----
From: Steve Poirier [mailto:steve at Inet-technologies.com] 
Sent: jeudi, 16. août 2001 21:26
To: Rafael Corvalan
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Status changed from open to open by RT_System


I think its in case the ticket is resolved, you want to be able to see
it if a ticket get re-opened, so the system just set status to open
automatically when you receive a reply and doesn't check if it's already
open. This happen when pseudo group requestor has rights to update
tickets. Maybe Jesse has a better explanation but roughly, this is
pretty much it. __ Steve Poirier Directeur développement / Projet
Manager Inet Technologies Inc.



----- Original Message -----
From: "Rafael Corvalan" <Rafael.Corvalan at linkvest.com>
To: <rt-users at lists.fsck.com>
Sent: August 14, 2001 09:30
Subject: [rt-users] Status changed from open to open by RT_System


> Hello,
> Someone (a auto-created user, with no special rights) replied to an 
> e-mail sent by RT, and on the transactions history I have one
> transaction:
>
> Status changed from open to open by RT_System
>
> Someone know why? Status "open" to "open"????
>
> Thanks
> Rafael
>
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