[rt-users] Problems with individuals seeing their request via the web ui

[Christian Gilmore]

Just for giggles, I downloaded the latest CVS and tried the same
configuration there (as I already have in my locally modified version of
2.0.4). I tried both external auth off and on as well as having the group
rights be global and local to the queue. None of the above produced
results for the requestor to see his submitted tickets (any status). I'm
at a loss. Running solaris-2.8, perl-5.6.1, apache-1.3.20 (DSO),
mod_perl-1.25 (DSO) with the latest and greatest support modules. Any
ideas?

Regards,
Christian

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse
> Sent: Thursday, August 16, 2001 12:47 PM
> To: Christian Gilmore
> Cc: RT Users Mailing List (E-mail)
> Subject: Re: [rt-users] Problems with individuals seeing their request
> via the web ui
>
>
> That should work, I think.  hmm
>
>
> On Thu, Aug 16, 2001 at 10:53:23AM -0500, Christian Gilmore wrote:
> > Heya. My requestors cannot see a listing of their own
> tickets (or any
> > tickets for that matter) via the web ui (rt-2.0.4). They can create
> > tickets and directly view their tickets by number via the
> web ui. Here are
> > my group rights:
> >
> > Global:
> > 	Everyone:
> > 		CommentOnTicket
> > 		CreateTicket
> > 		ReplyToTicket
> > 		SeeQueue
> > 	Requestor:
> > 		SeeQueue (redundant, I know)
> > 		ShowTicket
> >
> > Should giving the SeeQueue right globally to Everyone not
> be enough? Even
> > if it isn't, shouldn't giving it to Requestor be enough?
> I'm confused why
> > the above setup isn't adequate.
> >
> > Thanks,
> > Christian
> >
> > -----------------
> > Christian Gilmore
> > Infrastructure & Tools Team Lead
> > Web & Multimedia Development
> > IBM Software Group
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> I think co-ordinating 1000 prima donnas living all over the
> world will be as
> easy as herding cats..." -- Andy Tanenbaum on the linux
> development model, 1992
>
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