[rt-users] Problems with individuals seeing their request via the web ui

[Christian Gilmore]

Hey, everyone. I've been working on this problem offline with Jesse and we
found the issue. While I had an up-to-date version of RT installed, my
version of DBIx::SearchBuilder was very out-of-date, causing a number of
queries, including those involving SeeQueue, to fail. If you've
experienced a similar problem, please upgrade to the latest
DBIx::SearchBuilder found at http://www.fsck.com/pub/rt/devel/.

Regards,
Christian

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse
> Sent: Thursday, August 16, 2001 12:47 PM
> To: Christian Gilmore
> Cc: RT Users Mailing List (E-mail)
> Subject: Re: [rt-users] Problems with individuals seeing their request
> via the web ui
>
>
> That should work, I think.  hmm
>
>
> On Thu, Aug 16, 2001 at 10:53:23AM -0500, Christian Gilmore wrote:
> > Heya. My requestors cannot see a listing of their own
> tickets (or any
> > tickets for that matter) via the web ui (rt-2.0.4). They can create
> > tickets and directly view their tickets by number via the
> web ui. Here are
> > my group rights:
> >
> > Global:
> > 	Everyone:
> > 		CommentOnTicket
> > 		CreateTicket
> > 		ReplyToTicket
> > 		SeeQueue
> > 	Requestor:
> > 		SeeQueue (redundant, I know)
> > 		ShowTicket
> >
> > Should giving the SeeQueue right globally to Everyone not
> be enough? Even
> > if it isn't, shouldn't giving it to Requestor be enough?
> I'm confused why
> > the above setup isn't adequate.
> >
> > Thanks,
> > Christian
> >
> > -----------------
> > Christian Gilmore
> > Infrastructure & Tools Team Lead
> > Web & Multimedia Development
> > IBM Software Group
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> I think co-ordinating 1000 prima donnas living all over the
> world will be as
> easy as herding cats..." -- Andy Tanenbaum on the linux
> development model, 1992
>
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