[rt-users] Search results not showing in RT 2.0.0

[Jesse Vincent]

On Mon, Aug 20, 2001 at 06:19:24PM +0200, Harald Wagener wrote:
> Hello all,
> 
> in the effort of localizing RT to the german language, 

Cool! We should chat about the right way to do this long-term to
get RT properly internationalized so all future localizers have to do
is edit a 'dictionary' file to localize RT into a new language.

> I managed to break
> the displaying of search results. In fact, the listing of search results
> keeps showing no matches, although the Quicksearch listing shows open and
> new tickets. 

There's a chance that you're actually hitting an ACL problem.

> I tried moving the directory /opt/rt2/local/WebRT/html/Search out of the 
> way, which did not improve the situation. So it seems I mangled config.pm,
> where I had to change some WebOptions to have the web interface speak 
> german to me. The relevant changes are seen below.

If you change the WebOptions back, does it start behaving again?

> 
> I hope someone else will see what I did wrong since I can't quite concentrate 
> after a day of translating RT Mason Elements and skeleton html files.

Is anything showing up in RT or apache's error log?

> 
> TIA,
> 	Harald
> 
> ----the WebOptions part of my config.pm----
>  #This is from tobias' prototype web search UI. it may stay and it may go.
> %WebOptions=
>     (
>      # This is for putting in more user-actions at the Transaction
>      # bar.  I will typically add "Enter bug in Bugzilla" here.:
>      ExtraTransactionActions => sub { return ""; },
> 
>      # Here you can modify the list view.  Be aware that the web
>      # interface might crash if TicketAttribute is wrongly set.
>      # Consult the docs (if somebody is going to write them?) your
>      # local RT hacker or eventually the rt-users / rt-devel
>      # mailinglists
>      QueueListingCols =>
>       [
>        { Header     => 'Id',
>          TicketLink => 1,
>          TicketAttribute => 'Id'
>          },
>  
>       { Header     => 'Betreff',
>          TicketAttribute => 'Subject'
>          },
>        { Header => 'Anfrage von',
>          TicketAttribute => 'RequestorsAsString'
>          },
>        { Header => 'Status',
>          TicketAttribute => 'Status'
>          },
>  
>  
>        { Header => 'Queue',
>          TicketAttribute => 'QueueObj->Name'
>          },
>  
>  
>  
>        { Header => 'Letzter Kontakt',
>          TicketAttribute => 'LongSinceToldAsString'
>          },
>  
>        { Header => 'Alter',
>          TicketAttribute => 'AgeAsString'
>          },
>  
>        { Header => 'Letzter Vorgang',
>          TicketAttribute => 'LongSinceUpdateAsString'
>          },
>  
>        # TODO: It would be nice with a link here to the Owner and all
>        # other request owned by this Owner.
>        { Header => 'Verantwortlich',
>          TicketAttribute => 'OwnerObj->Name'
>        },
>  
>  
>        { Header     => 'Übernehmen',
>          TicketLink => 1,
>          Constant   => 'Take',
>          ExtraLinks => '&Action=Take'
>          },
>  
>       ]
>      );
>  
> # }}}
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
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> 

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