[rt-users] Re-opening Tickets RT2 Differance

[Steve Poirier]

Make sur you have correct policies set for everyone and requestors.

For us it works:
Group rules:

Everyone:
CreateTicket
 CommentOnTicket
 ReplyToTicket
 ModifyTicket

Requestor:
CreateTicket
 CommentOnTicket
 ReplyToTicket
 ModifyTicket

hope that help.

Regards,
__
Steve Poirier
Directeur développement / Project Manager
Inet-Technologies inc.

----- Original Message -----
From: "Craig St George" <craig at webfarm.co.nz>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, August 22, 2001 11:14 PM
Subject: [rt-users] Re-opening Tickets RT2 Differance


> Hi heres a difference that I do not know how to sort out form RT1 to RT2
>
> when a requester makes a ticket then we replay that works
> also we then resolve the ticket and if the requester emails back it opens
up.
>
> But if the person emails back form a different email address it adds the
> comments but does not open up the ticket again
> and also the reply to that one goes to the orginal address
>
> Is there a way to get it to open up again or add them as a watcher
>
>
>
>
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