[rt-users] Re-opening Tickets RT2 Differance

[Teo de Hesselle]

Steve Poirier wrote:
> 

We're also having this problem. Are there any scripts involved?

> Make sur you have correct policies set for everyone and requestors.
> 
> For us it works:
> Group rules:
> 
> Everyone:
> CreateTicket
>  CommentOnTicket
>  ReplyToTicket
>  ModifyTicket
> 
> Requestor:
> CreateTicket
>  CommentOnTicket
>  ReplyToTicket
>  ModifyTicket
> 
> hope that help.

-- 
Téo de Hesselle,                   | Kites rise highest against
Unix Systems Administrator         | the wind -- not with it.
                                   |  
University of Technology, Sydney   |       -- Winston Churchill