[rt-users] Re-opening Tickets RT2 Differance

[Craig St George]

>I have those policys set like this it works for the requestor eg if he 
>emails back his ticket reponds after its resloved
and new info is added

But if its not coming form the same email address it adds the info from the 
email but does not reopen the ticket

Regards








>For us it works:
>Group rules:
>
>Everyone:
>CreateTicket
>  CommentOnTicket
>  ReplyToTicket
>  ModifyTicket
>
>Requestor:
>CreateTicket
>  CommentOnTicket
>  ReplyToTicket
>  ModifyTicket
>
>hope that help.