[rt-users] Email Owner when ticket assigned
Craig St George
craig at webfarm.co.nz
Fri Aug 24 22:05:37 EDT 2001
Hi another rt2 to rt1 differnace or a missunderstanding on my part
When we get new tickets we have somone assign them to owners
but need an email sent to the owener saying this has been given to you ?
I can't see how this is done I can see how to do it on status change or all
transactions
but not on owner change
Eg I want to send an email ticket xxx has been assgined to you by admin
Regards
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