[rt-users] Email Owner when ticket assigned

Craig St George craig at webfarm.co.nz
Fri Aug 24 22:05:37 EDT 2001


Hi another rt2 to rt1 differnace or a missunderstanding on my part

When we get new tickets we have somone assign them to owners
but need an email sent to the owener saying this has been given to you ?

I can't see how this is done I can see how to do it on status change or all 
transactions
but not on owner change

Eg I want to send an email ticket xxx has been assgined to you by admin

Regards





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