[rt-users] Email Owner when ticket assigned

[Travis Campbell]

Craig,

I was stumped by this one, too.  I ended up finding a solution in the
list archives.

http://lists.fsck.com/pipermail/rt-devel/2001-June/001433.html

I use a slightly modified version of the OwnerChange template that
picks up the correct name for the rt name.

Our template is:

Subject: Owner Changed to: {$Ticket->OwnerObj->Name()}

The previous owner of the following ticket:
  Request: [{$RT::rtname} #{$Ticket->id}]
  Request Subject: {$Ticket->Subject}

Has named you as the new owner of this ticket.

Click on the following link to view the full history.
  <URL: {$RT::WebURL}/Ticket/Display.html?id={$Ticket->id} >


Hope that helps.
Travis
On Sat, Aug 25, 2001 at 02:05:37PM +1200, Craig St George wrote:
> Hi another rt2 to rt1 differnace or a missunderstanding on my part
> 
> When we get new tickets we have somone assign them to owners
> but need an email sent to the owener saying this has been given to you ?
> 
> I can't see how this is done I can see how to do it on status change or all 
> transactions
> but not on owner change
> 
> Eg I want to send an email ticket xxx has been assgined to you by admin
> 
> Regards
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

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