[rt-users] RT 2.0.6pr6 / rt-mailgate permission denied though fetchmail

[Jesse Vincent]

How about granting the users the rights suggested in the install
guide at http://www.helgrim.com/rtdocs ?  You need to grant them
the right to reply to tickets.

	Jesse


On Sun, Aug 26, 2001 at 10:38:14AM +0000, Fab Lab wrote:
> Hi Group !
> 
> I have a small problem here ...
> after running fine w/ 1.0.2 then 1.0.7, I finally installed
> 2.0.6pr6....
> I changed my .fetchmailrc ( yes I have an external pop3 server)
> 
> ------------------FROM -----------------------------
> username rt-helpdesk password xxxxxxxxxxx fetchall mda 
> "/usr/local/rt/bin/rt-mailgate helpdesk correspond"
> -------------------TO-----------------------------
> username rt-helpdesk password xxxxxxxxxxx fetchall mda 
> "/usr/local/rt2/bin/rt-mailgate --debug --queue helpdesk --action 
> correspond"
> -----------------------------------------------
> 
> now I have some "Correspondence not recorded : permission denied "
> 
> ( and the --debug or the --verbose aren't verbose at all !!!)
> 
> 
> I have no clue why ............
> 
> talking about permission :
> I see that now (RT2) the binaries belong to (root:rt) w/ a guid bit set?
> as opposed to (RT1) beeing links to the wrapper (rt:root) w/ a suid bit set 
> and all other binaries pointing to it ....
> 
> my Helpdesk queue has the "Everyone"'s GroupRight set to
> CreateTicket
> SeeQueue
> 
> ls -alFt rt*/bin
> rt2/bin:
> total 93
> drwxr-xr-x    2 root     rt            240 Aug 25 14:53 ./
> -rwxr-sr-x    1 root     rt           5145 Aug 25 12:55 mason_handler.fcgi*
> -rwxr-sr-x    1 root     rt           4659 Aug 25 12:55 mason_handler.scgi*
> -rwxr-sr-x    1 root     rt          29485 Aug 25 12:55 rt*
> -rwxr-sr-x    1 root     rt          23789 Aug 25 12:55 rtadmin*
> -rwxr-sr-x    1 root     rt           8442 Aug 25 12:55 rt-mailgate*
> -rwxr-xr-x    1 root     rt           4464 Aug 25 12:55 webmux.pl*
> drwxr-xr-x    8 root     root          192 Aug 25 12:50 ../
> 
> rt/bin:
> total 30
> dr-xr-xr-x    7 root     root          208 Aug 13 10:58 ../
> dr-xr-xr-x    3 root     root          264 Aug 12 13:20 ./
> dr-xr-xr-x    2 root     root          112 Aug 12 13:20 cgi/
> lrwxrwxrwx    1 root     root           30 Aug 12 13:20 rt -> 
> /usr/local/rt/bin/suid_wrapper*
> lrwxrwxrwx    1 root     root           30 Aug 12 13:20 rtadmin -> 
> /usr/local/rt/bin/suid_wrapper*
> lrwxrwxrwx    1 root     root           30 Aug 12 13:20 rt-mailgate -> 
> /usr/local/rt/bin/suid_wrapper*
> -rwxr-xr-x    1 root     root         2102 Aug 12 13:20 rtmux.pl*
> lrwxrwxrwx    1 root     root           30 Aug 12 13:20 rtq -> 
> /usr/local/rt/bin/suid_wrapper*
> ---s--x--x    3 rt       root        16527 Aug 12 13:20 suid_wrapper*
> -r-xr-xr-x    1 root     root         2166 May 10  1999 rtmux.pl.orig*
> 
> 
> 
> Have I missed anything ?????
> 
> 
> 
> thanks for your help !
> 
> fabrice.
> 
> 
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