[rt-users] comments (not sent to requestors)

[Jesse Vincent]

That text in the UI is based on standard configurations. You've gone
and configured RT in a way that's "nonstandard"

	-j


On Mon, Aug 27, 2001 at 12:23:09PM -0700, Chip Capelik wrote:
> I'm new to RT.  Started with the latest 20503.
> 
> I have my config/global/scripts set up like:
> 
>       oncreate autoreply template:autoreply
>       ontransaction notifyRequestorsandccs template:transaction  # no
> asComment
>       ontransaction notifyOwnerAsComment template:transaction
>       ontransaction notifyAllWatchersAsComment template:transaction
> 
> so that the applicable parties are always aware of any ownership
> change, status change, reply, resolve, cc changes, etc.  (I guess this
> is the only way I can figure out how to send email to the requestor
> whenever _anything_ happens to their ticket.)
> 
> However when I click on 'comment' and the 'update type'
> is 'comments (not sent to requestors)'  the comment is STILL
> is sent to the requestors due to the ontransaction scrip.  Same is
> true if I email to rt-comment address.
> 
> What works right is the user viewing their ticket via webrt, these
> comments are NOT displayed as one would expect and desire.
> 
> I know I'm asking for every transaction to be sent to requestors, however
> if my update-type says specifically not to, shouldn't that be the overriding
> factor?
> 
> Chip.
> 
> 
> 
> 
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