[rt-users] blank messages from RT

[Steve Poirier]

I don`t think it is related to sendmail in any way, because he said the
email get delivered to his mail box, but with no body.

We never receive body in status messages except when we reply directly to
this status update. (OnTransaction, notify)

This is what we use for our system:
  OnTransaction NotifyOwner Transaction
  OnCorrespond AutoreplyToRequestors Followup-Template
  OnCreate AutoreplyToRequestors Autoreply
  OnResolve AutoreplyToRequestors Resolved

Maybe you juste dont use the right conditions to do what you need. I suggest
you first establish what you want the system to do, and then "play" with the
scrip section until it does what you want.. Or almost. :-)

Also, make sure you set correct permissions for everyone and requestors.
System must be properly configured to handle replies to these templates.

Regards,
__
Steve Poirier
Directeur développement / Project Manager
Inet Technologies Inc.



----- Original Message -----
From: "Mitchell Wright" <wright at nimm.com>
To: "Shane Landrum" <srl at mail.boston.com>
Cc: <rt-users at fsck.com>
Sent: August 30, 2001 15:39
Subject: Re: [rt-users] blank messages from RT


> Hmm... Could maybe be a permissions problem... Or something to do with
> sendmail not running with the right flags. Other then that I don't know...
> Maybe one of the resident experts will take a stab at this later on :-)
>
> On 8/30/01 3:28 PM, "Shane Landrum" <srl at mail.boston.com> wrote:
>
> > On Thu, Aug 30, 2001 at 03:14:15PM -0400, Mitchell Wright
(wright at nimm.com)
> > wrote:
> >> Sounds like you are not using the right template... Double check your
scrip
> >> config and all should be well.
> >
> > I did. I have 2 different scrips:
> >
> > - OnCreate NotifyAllWatchers with template StatusChange
> > - OnCreate AutoreplyToRequestors with template Autoreply
> >
> > I get mail from these, but they just don't have message bodies.
> >
> > srl
>
>
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