[rt-users] blank messages from RT

[Shane Landrum]

On Thu, Aug 30, 2001 at 04:28:14PM -0400, Steve Poirier (steve at Inet-technologies.com) wrote:
> I don`t think it is related to sendmail in any way, because he said the
> email get delivered to his mail box, but with no body.
> 
> We never receive body in status messages except when we reply directly to
> this status update. (OnTransaction, notify)
> 
> This is what we use for our system:
>   OnTransaction NotifyOwner Transaction
>   OnCorrespond AutoreplyToRequestors Followup-Template
>   OnCreate AutoreplyToRequestors Autoreply
>   OnResolve AutoreplyToRequestors Resolved
> 
> Maybe you juste dont use the right conditions to do what you need. I suggest
> you first establish what you want the system to do, and then "play" with the
> scrip section until it does what you want.. Or almost. :-)
> 
> Also, make sure you set correct permissions for everyone and requestors.
> System must be properly configured to handle replies to these templates.

It turns out that the problem was in config.pm. Changing $MailCommand 
from "sendmail" to "sendmailpipe" seems to have fixed the problem.
Thanks much to Jesse for some offlist troubleshooting help.

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com