[rt-users] sendmail with e-mail

[Phil Homewood]

Sheeri Kritzer wrote:
> Do I need to have a sendmail server running on the same machine I have rt2
> on in order to receive e-mail to rt and make a new ticket?

No, you can do it using something like fetchmail, but running a mail
server (not necessarily sendmail) is probably simplest.

> I'd like to
> know how other people did it without running sendmail on their systems --
> do you put the configuration in the /etc/aliases on the machine running
> sendmail? 

No, you'd deliver direct to a local mailbox and have fetchmail POP or
IMAP the mail off there and funnel it through rt-mailgate.

> if so, (1) how do I change rt's address to point to the right
> return address,

That's in the queue configuration.

> and (2) how does the remote machine know to go to the rt2
> machine to make the ticket, or correspond, or whatever?

It doesn't, but the rt2 machine knows where to get the mail from. :)

(Disclaimer: I haven't done this.... others have, and can probably
supply more details.)