[rt-users] sendmail with e-mail

[Mitchell Wright]

On a somewhat similar train of thought:

I would like to import old mail into RT so we can search and sort it. I have
all the mail in MBOX format which should be fine to download... I am just
not sure how to download mail into RT. We have about 30 000 emails from the
last few years of customer service / contests / perpetual whininess etc.

Can I somehow use fetchmail for this?

On 8/30/01 6:19 PM, "Phil Homewood" <pdh at lineo.com> wrote:

> Sheeri Kritzer wrote:
>> Do I need to have a sendmail server running on the same machine I have rt2
>> on in order to receive e-mail to rt and make a new ticket?
> 
> No, you can do it using something like fetchmail, but running a mail
> server (not necessarily sendmail) is probably simplest.
> 
>> I'd like to
>> know how other people did it without running sendmail on their systems --
>> do you put the configuration in the /etc/aliases on the machine running
>> sendmail? 
> 
> No, you'd deliver direct to a local mailbox and have fetchmail POP or
> IMAP the mail off there and funnel it through rt-mailgate.
> 
>> if so, (1) how do I change rt's address to point to the right
>> return address,
> 
> That's in the queue configuration.
> 
>> and (2) how does the remote machine know to go to the rt2
>> machine to make the ticket, or correspond, or whatever?
> 
> It doesn't, but the rt2 machine knows where to get the mail from. :)
> 
> (Disclaimer: I haven't done this.... others have, and can probably
> supply more details.)
> 
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