[rt-users] Unpriviledged users cannot reply using web-ui

[Kai Groshert]

Ben,

No, it works ok. The users can only see their own tickets.


Kai


Benjamin MA Robson wrote:
> 
> Kai,
> 
> Does this not result in them not only being able to see their own
> tickets, but also beeing able to see everyone elses tickets as well?  We
> want it such that they can see their tickets, and no one elses.
> 
> Ben
> 
> Kai Groshert wrote:
> 
> > Hello everyone,
> >
> > I have found that unpriviledged users that have been given a password
> > can use the web-interface just fine, they can change the status of
> > their tickets etc.
> >
> > Unfortunately they cannot use the webinterface to "Reply" on a ticket!
> > Replying via email works fine, though.
> >
> > If the user replies using the web-ui, the reply gets discarded silently
> > (no error message).
> >
> > If a priviledged user replies, it works fine.
> >
> > Is there any special user/group right needed for this to work?
> >
> > So far I have:
> >
> > in Configuration -> Queues -> Queue-Name -> Group-Rights:
> >
> >   Everyone:
> > CommentOnTicket,CreateTicket,ReplyToTicket,ShowTicket,SeeQueue
> >
> >
> > I also tried granting:
> >
> >   Requestor: ModifyTicket
> >
> > but without success.
> >
> > I'm using RT 2.0.4.
> >
> >
> >
> > Any Idea?
> >
> >
> >
> >
> >

-- 
Freundliche Grüße / Kind Regards

Kai Groshert                                  +49-(0)711-77917-21
Maas High Tech Software GmbH                   http://www.maas.de

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