[rt-users] Unpriviledged users cannot reply using web-ui

[Benjamin MA Robson]

Kai,

Does this not result in them not only being able to see their own 
tickets, but also beeing able to see everyone elses tickets as well?  We 
want it such that they can see their tickets, and no one elses.

Ben

Kai Groshert wrote:

> Hello everyone,
> 
> I have found that unpriviledged users that have been given a password
> can use the web-interface just fine, they can change the status of
> their tickets etc.
> 
> Unfortunately they cannot use the webinterface to "Reply" on a ticket!
> Replying via email works fine, though.
> 
> If the user replies using the web-ui, the reply gets discarded silently
> (no error message).
> 
> If a priviledged user replies, it works fine.
> 
> Is there any special user/group right needed for this to work?
> 
> So far I have:
> 
> in Configuration -> Queues -> Queue-Name -> Group-Rights:
> 
>   Everyone:
> CommentOnTicket,CreateTicket,ReplyToTicket,ShowTicket,SeeQueue
> 
> 
> I also tried granting:
> 
>   Requestor: ModifyTicket
> 
> but without success.
> 
> I'm using RT 2.0.4.
> 
> 
> 
> Any Idea?
> 
> 
> 
> 
>