[rt-users] Assigning priority on incoming tickets?

[Shane Landrum]

On Fri, Aug 31, 2001 at 04:24:14PM +0200, Andrei Gologan (agologan at gmx.mis.de) wrote:
> Hi
> 
> well actually you can try this with the enhanced-mailgate. It should work,
> RT-Requestor works the rest I haven´t tested yet.

Right, but enhanced-mailgate seems to just be for creating new tickets,
unless I'm missing something. I need my web-UI users to be able to
tell me how serious their problem is so I know whether or not to 
send out a page. 

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com