[rt-users] Assigning priority on incoming tickets?

[Andrei Gologan]

Hi

well actually you can try this with the enhanced-mailgate. It should work,
RT-Requestor works the rest I haven´t tested yet.

Andrei Gologan

----- Original Message -----
From: "Shane Landrum" <srl at mail.boston.com>
To: <rt-users at fsck.com>
Sent: Friday, August 31, 2001 4:04 PM
Subject: [rt-users] Assigning priority on incoming tickets?


> Hi folks.
>
> Here, we've historically had a paging system that sends pages to
> sysadmins if-and-only-if someone reports a problem as
> "critical". That paging was tied to our legacy system, which
> allowed problem-reporters to rank tickets by priority.
>
> With RT, there's no way for problem reporters to assign priority
> to their own tickets. I could have a separate queue for critical
> problems, where only critical problems send mail to our pager
> address, but that seems less than ideal. I just don't want
> our sysadmins to be awakened at 3am by a problem less than
> "our systems are [literally, figuratively] on fire."
>
> Anyone here have a similar situation? How did you deal with it?
>
> srl
> --
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com
>
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