[rt-users] Unpriviledged users cannot reply using web-ui

[Jesse Vincent]

Can you verify that it's still a problem in 2.0.5_03, the latest production
release, (or ideally 2.0.6-pre7, the latest test release).

	-jesse


On Fri, Aug 31, 2001 at 11:48:40AM +0200, Kai Groshert wrote:
> Hello everyone,
> 
> I have found that unpriviledged users that have been given a password
> can use the web-interface just fine, they can change the status of
> their tickets etc.
> 
> Unfortunately they cannot use the webinterface to "Reply" on a ticket!
> Replying via email works fine, though.
> 
> If the user replies using the web-ui, the reply gets discarded silently
> (no error message).
> 
> If a priviledged user replies, it works fine.
> 
> Is there any special user/group right needed for this to work?
> 
> So far I have:
> 
> in Configuration -> Queues -> Queue-Name -> Group-Rights:
> 
>   Everyone:
> CommentOnTicket,CreateTicket,ReplyToTicket,ShowTicket,SeeQueue
> 
> 
> I also tried granting:
> 
>   Requestor: ModifyTicket
> 
> but without success.
> 
> I'm using RT 2.0.4.
> 
> 
> 
> Any Idea?
> 
> 
> 
> 
> -- 
> Freundliche Grüße / Kind Regards
> 
> Kai Groshert                                  +49-(0)711-77917-21
> Maas High Tech Software GmbH                   http://www.maas.de
> 
> "In the beginning the Universe was created. This has made a lot
> of people very angry and been widely regarded as a bad move."
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