[rt-users] Two questions: comments-to-ccfolk, statistics cgi... where to run

Brian McClendon bam at intrinsic.com
Sun Dec 2 03:35:53 EST 2001


I'm running 2.0.7 on RH 7.1.

I think I've read all the docs for 1.0/2.0, but I'm sure I
missed something.  I currently have global scrips:
  OnCreate AutoreplyToRequestors with template Autoreply  
  OnCorrespond NotifyAllWatchers with template Correspondence  
  OnResolve NotifyRequestors with template Resolved  
  OnComment NotifyAdminCcsAsComment with template AdminComment  
  OnCreate NotifyAllWatchers with template Correspondence  

Yet a comment does not get sent to CCers, only watchers of the queue.
I tried "OnComment, NotifyAllWatchers", but this sends mail to the
Requestor also, and that is not what I intended.

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To further demonstrate my ignorance, I really like that rt2stats CGI,
but I can't seem to make it run as a cgi from the httpd as configured
for RT.  I tried forcing a directory to be cgi-enabled, but something
seems to be preventing it from running.  The cgi runs fine from the
command line, so its just an httpd config issue.

Any help would be appreciated... thanks.



-- 
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Brian McClendon     bam at intrinsic.com       650-966-6804
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