[rt-users] Two questions: comments-to-ccfolk, statistics cgi... where to run

Feargal Reilly feargal at thecia.ie
Mon Dec 3 04:19:38 EST 2001

I suppose there should be another scrip action installed by default which mails comment to Ccs.

Execute the following SQL query to create a new scrip action:

rt2=# INSERT INTO scripactions (name,description,execmodule,argument,creator,created,lastupdatedby,lastupdated) VALUES ('example.com-NotifyCcsAsComment','Sends mail to Ccs','NotifyAsComment','Cc',1,'now',1,now);

Note, that's for postgres, I assume 'now' will work for mysql also as the current date. It's the execmodule='NotifyAsComment' and the argument='Cc' that does the work.

Do a 'SELECT * FROM scripactions;' to get a look at how the existing scrip actions are set up first.


On Sun, 2 Dec 2001 00:35:53 -0800, Brian McClendon <bam at intrinsic.com> wrote:

> I'm running 2.0.7 on RH 7.1.
> I think I've read all the docs for 1.0/2.0, but I'm sure I
> missed something.  I currently have global scrips:
>   OnCreate AutoreplyToRequestors with template Autoreply  
>   OnCorrespond NotifyAllWatchers with template Correspondence  
>   OnResolve NotifyRequestors with template Resolved  
>   OnComment NotifyAdminCcsAsComment with template AdminComment  
>   OnCreate NotifyAllWatchers with template Correspondence  
> Yet a comment does not get sent to CCers, only watchers of the queue.
> I tried "OnComment, NotifyAllWatchers", but this sends mail to the
> Requestor also, and that is not what I intended.
> ---
> ---
> ---
> To further demonstrate my ignorance, I really like that rt2stats CGI,
> but I can't seem to make it run as a cgi from the httpd as configured
> for RT.  I tried forcing a directory to be cgi-enabled, but something
> seems to be preventing it from running.  The cgi runs fine from the
> command line, so its just an httpd config issue.
> Any help would be appreciated... thanks.
> -- 
> --------------------------------------------------------
> Brian McClendon     bam at intrinsic.com       650-966-6804
> --------------------------------------------------------
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,                        | Communications House, 
Systems Administrator.                 | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/        | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 187 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20011203/2df48dda/attachment.sig>

More information about the rt-users mailing list