[rt-users] Two questions: comments-to-ccfolk, statistics cgi... where to run

Jesse Vincent jesse at bestpractical.com
Tue Dec 4 15:23:03 EST 2001

On Sun, Dec 02, 2001 at 12:35:53AM -0800, Brian McClendon wrote:
> I'm running 2.0.7 on RH 7.1.
> I think I've read all the docs for 1.0/2.0, but I'm sure I
> missed something.  I currently have global scrips:
>   OnCreate AutoreplyToRequestors with template Autoreply  
>   OnCorrespond NotifyAllWatchers with template Correspondence  
>   OnResolve NotifyRequestors with template Resolved  
>   OnComment NotifyAdminCcsAsComment with template AdminComment  
>   OnCreate NotifyAllWatchers with template Correspondence  
> Yet a comment does not get sent to CCers, only watchers of the queue.
> I tried "OnComment, NotifyAllWatchers", but this sends mail to the
> Requestor also, and that is not what I intended.

Ccs are treated as ~equivalent to requestors. if you want someone to get
comments, you probably want them to be an admincc.

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