[rt-users] change user email changes requested tickets

[Jesse Vincent]

It's possible that those tickets were created with the user as an "email address" watcher, rather than as an actual RT user. 

You might be able to make this happy by doing a search for all the tickets
that have the user's address as a requestor and adding and deleting 
requestors as appropriate.  As of 2.0.9, RT makes sure that a requestor
is _always_ a user and never just an email address.


	-j



On Tue, Dec 04, 2001 at 12:15:54PM -0800, matthew zeier wrote:
> 
> 
> > You should just need to update the user's email address in the 'users'
> section
> > of the web admin tool.
> 
> I did and that's when all the other tickets disappeared.  If I change it
> back to what it used to be, I can see my requested tickets.  Any thoughts?
> 
> 
> >
> >
> > On Tue, Dec 04, 2001 at 11:18:08AM -0800, matthew zeier wrote:
> > >
> > >
> > > I've had a couple users who have changed their email addresses.  Now
> when
> > > they goto the Start page, they don't see any of their requested tickets.
> > >
> > > What tables need updating in the database?
> > >
> > >
> > > --
> > > matthew zeier - "In mathematics you don't understand things.  You just
> > > get used to them." - John von Newmann
> > >
> > >
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> > >
> >
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> >
> 
> 

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