[rt-users] e-mail addresses case sensitive--any way to defeat this?

Jesse Vincent jesse at bestpractical.com
Tue Dec 4 17:04:02 EST 2001

You're running RT on postgres.  I've actually been working on just
this issue over the past several days.  Haul down the latest 
DBIx-Searchbuilder and RT prereleases from http://www.fsck.com/pub/rt/devel 
and tell me if this magically fixes the problem.   Additionally, it should
improve performance just a bit... ;)


On Tue, Dec 04, 2001 at 03:25:44PM -0600, Beachey, Kendric wrote:
> I have some users set up in RT with their e-mail addresses set per our
> corporate standard, which is firstname.lastname at garmin.com.  I've noticed
> that if a user sends something to RT from a mail client that reports their
> address as Firstname.Lastname at garmin.com, RT will not recognize them and
> will create a new user account for them.
> Is there a way to tell RT to treat addresses on incoming e-mail as being
> case insensitive?
> I'm running 2.0.7 on Mandrake 8.1, having compiled perl and apache from
> scratch instead of using the pre-packaged versions.
> --
> Kendric Beachey

http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

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