[rt-users] RT 2.0.9...modifying statuses
dewet at itouchlabs.com
Wed Dec 5 03:08:59 EST 2001
On Wed, 2001-12-05 at 01:46, Jesse Vincent wrote:
> So, basically, adding statuses shouldn't really break anything. But there's
> logic that does things based on ticket status. Changing the names of existing
> statuses could cause logic not to fire or to misfire.
We've changed our own statuses since about 2.0.7something, and its been
working admirably. As you say, certain decisions screw up a bit (ie, we
have a status called 'requestor', meaning we're waiting for input from
the requestor. If you reply to a ticket in that state, RT_System will
change the status to open, regardless), but I just haven't applied the
necessary time to take a look and fix it.
Dewet Diener dewet at itouchlabs.com -o)
Systems Administrator iTouch Labs / \
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