[rt-users] RT 2.0.9...modifying statuses

[Jesse Vincent]

On Tue, Dec 04, 2001 at 12:45:02PM -0800, Steve Gilbert wrote:
> Jesse,
> 	I was wondering if you (or anyone else in the know) could
> comment a little further on this topic.  Is the unsupported issue
> only adding new statuses to the array, or could it also potentially
> break things to just change the names of the existing statuses?  Has
> anyone out there given this a shot?  The only 2.0.9 installation I
> have at hand right now is in quasi-kinda-sorta-production mode, and
> it would be bad to break it (still trying to "sell" it to the powers
> that be...oh so close).
> 	If I could simply change the names of the existing statuses,
> that would be a nice win.  If I could add one extra status, that would
> be a huge win.  Thanks so much for any insight.


So, basically, adding statuses shouldn't really break anything. But there's
logic that does things based on ticket status.  Changing the names of existing
statuses could cause logic not to fire or to misfire.


> >On Thu, Nov 22, 2001 at 06:35:21PM -0800, matthew zeier wrote:
> >> 
> >> 
> >> > There's an array defined in lib/RT/Queue.pm.  But it's really really
> >> > unsupported.  It's the first part of some work I was doing for a
> >client
> >> who
> >> > ended up not paying :/
> >> 
> >> Just add to
> >> 
> >> @STATUS = qw(new open stalled resolved dead);
> >> 
> >> ?
> >> 
> >> - mz
> 
> -- 
> Steve Gilbert             gilbert at 8020softwaretools.com
> 80/20 Software Tools      www.8020softwaretools.com
> 
> 
> 
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