[rt-users] Problem with rt-2.0.9

[Rich West]

Well, the problem got resolved.  I am honestly not sure what caused the 
problem or what truly solved the problem.

In a feverish panic and a reboot of the server, nothing really changed. 
 After taking a few moments to breathe, I updated our sendmail binary to 
8.12.1 (fortunately, I had just completed building it a few hours 
earlier, but I had not yet tested it) and was forced to test it in 
production.

5 minutes after that, after working on the sendmail installation to get 
it up and running properly, everything else fell into place.

The only thing I can think of is that sendmail was the problem.

-Rich


Rich West wrote:

> All of a sudden, today, RT2 has stopped sending email back to the 
> requestor.  They don't get any email sent to them when we "Reply to 
> requestors", and the logs show:
> [Thu Dec  6 14:18:51 2001] [error] [client myhost.mydomain.com] 
> FastCGI: server "/opt/rt2/bin/mason_handler.fcgi" stderr: 
> RT::Action::Notify=HASH(0xdd45f4): Could not send mail for 
> RT::Transaction=HASH(0xcc4ad4)
>
> The sendmail logs show no attempts for the mail to be sent.
>
> I found the attached message on the list which pointed to a possible 
> solution, but, I did check, and RT2 is configured properly.  I don't 
> know why it would just stop working...
>
> Any ideas?
>
> -Rich
>
> RT: 2.0.9
> mod_fastcgi: 2.2.12
>
> Jesse Vincent wrote:
>
>> http://lists.fsck.com/pipermail/rt-users/2001-July/003241.html
>>
>> http://lists.fsck.com/ has a search tool. It's a good way to find 
>> answers
>> to questions that get asked on the list every week or two ;)
>>
>> On Thu, Dec 06, 2001 at 10:36:42PM +1100, Deon George wrote:
>>
>>> Howdy,
>>>
>>> I've just upgrade my rt-2.0.7 to 2.0.9 (as well as upgrading from 
>>> RH71 to RH72), and I've got a small problem with rt generating email 
>>> messages to the AdminCC.
>>>
>>> (I upgraded my Postgres DB from 7.0 to 7.1 as well)...
>>>
>>> It seems from the Sendmail logs that mail is being address to 
>>> 'AdminCC of wurley.helpdesk Ticket #nn' instead of the AdminCCs 
>>> email address....
>>>
>>> This is from /var/log/maillog/maillog
>>> Dec  6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: from=apache, 
>>> size=1065, class=-60, nrcpts=1, 
>>> msgid=<rt-53-174.6.06058011743656 at wurley.help
>>> desk>, relay=apache at localhost
>>> Dec  6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: fB6BPRM08815: 
>>> DSN: 'AdminCc of wurley.helpdesk Ticket #53':;... List:; syntax 
>>> illegal for
>>> recipient addresses
>>> Dec  6 22:25:27 dingo sendmail[8815]: fB6BPRM08815: to=root, 
>>> delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30100, dsn=2.0.0, 
>>> stat=Sent
>>>
>>> And here is my /tmp log:
>>>
>>> RT::Action::Notify=HASH(0x9832630): Could not send mail for 
>>> RT::Transaction=HASH(0x96d3f1c)
>>>
>>> Does this mean anything to anybody?
>>>
>>> Thanks...
>>> -- 
>>> Wurley Internet
>>>
>>>
>>> _______________________________________________
>>> rt-users mailing list
>>> rt-users at lists.fsck.com
>>> http://lists.fsck.com/mailman/listinfo/rt-users
>>>
>>
>

-- 
Richard West                   $14.95 Registrations      mailto:rwest at wesmo.com
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