[rt-users] external database lookup failing in rt-mailgate
mkalastro at soe.ucsc.edu
Thu Dec 6 21:29:16 EST 2001
I've set $LookupSenderInExternalDatabase and $SenderMustExistInExternalDatabase
to 1 in my config.pm. I'm using the stock LookupExternalUserInfo subroutine
(the one that always returns 1, and the user info from the email). But I keep
RT couldn't find requestor via its external database lookup
error messages, and no new messages in the targeted queue. If I turn off
$LookupSenderInExternalDatabase and $SenderMustExistInExternalDatabase the
messages get entered fine.
What am I missing? Any help appreciated.
Baskin School of Engineering
Basking Engineering 138
Univ. of Calif., Santa Cruz
1156 High St.
Santa Cruz, CA 95060
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