[rt-users] external database lookup failing in rt-mailgate

[Matthew Kalastro]

I fixed this problem in rt-mailgate (2.0.8), so I'm sending along the patch. 
This is to enable rt-mailgate to lookup users with &RT::LookupExternalUserInfo ,
and only create new tickets for found users.

58a59
> my @ExternalUserInfo;
192,195c193,202
<     MailError(To => $RT::OwnerEmail,
<             Subject => "RT Bounce: $Subject",
<             Explanation => "RT couldn't find requestor via its external databa
se lookup",
<             MIMEObj => $entity);
---
>     my $found;
>     ($found, @ExternalUserInfo) = &RT::LookupExternalUserInfo
>       ($CurrentUser->UserObj->EmailAddress,$CurrentUser->UserObj->RealName);
>
>     unless ($found) {
>       MailError(To => $RT::OwnerEmail,
>                 Subject => "RT Bounce: $Subject",
>                 Explanation => "RT couldn't find requestor via its external da
tabase lookup",
>                 MIMEObj => $entity);
>     }

On 12/6/01 at 6:29pm, Matthew Kalastro <mkalastro at soe.ucsc.edu> wrote:

|Hiya,
|
|I've set $LookupSenderInExternalDatabase and $SenderMustExistInExternalDatabase
|to 1 in my config.pm.  I'm using the stock LookupExternalUserInfo subroutine
|(the one that always returns 1, and the user info from the email).  But I keep
|getting
|
|    RT couldn't find requestor via its external database lookup
|
|error messages, and no new messages in the targeted queue.  If I turn off
|$LookupSenderInExternalDatabase and $SenderMustExistInExternalDatabase the
|messages get entered fine.

--
Matthew Kalastro
Webmaster
Baskin School of Engineering
Basking Engineering 138
Univ. of Calif., Santa Cruz
1156 High St.
Santa Cruz, CA 95060
(831) 459-5354