[rt-users] RT use with SuSE 7.3

[John "Dalrain" McCreight]

Hello all,

I hate to message the list with a technical question first off, but I've
really gotten stumped here.  Thanks in advance for putting up with a (sort
of) newbie.  And definite newbie to RT.  At any rate, on with the problem..

My problem is occuring during compilation for installation.  I went ahead
and followed the great instructions on the page and changed the neccesary
things in the Makefile.  A point of interest here is that it only has one
path for MySQL variables, so I went ahead and set that to /var/lib/mysql
(which is where mysql keeps it's databases) and then proceded to symlink
mysql and mysqladmin from a bin directory in there.  This seemed to get
everything going happy on that end.  I then went ahead and added the group
rt, no problem there so far as I could tell.  The make appeared to be
running along smoothly, but then I got the error that follows in the output
snippet below.  Forgive me if it's rather newbieish, but I'm not entirely
sure what to make of the error myself.

[Begin Snippet]

chown -R wwwrun         //usr/local/rt2/WebRT/data \
                        //usr/local/rt2/WebRT/sessiondata
chgrp -R nogroup        //usr/local/rt2/WebRT/data \
                        //usr/local/rt2/WebRT/sessiondata
cp -rp ./tools/insertdata \
         //usr/local/rt2/etc
/usr/bin/perl -p -i -e " s'!!RT_ETC_PATH!!'/usr/local/rt2/etc'g;\
                   s'!!RT_LIB_PATH!!'/usr/local/rt2/lib'g;"\
        //usr/local/rt2/etc/insertdata
/usr/bin/perl /usr/local/rt2/etc/insertdata
Creating system user...done.
Can't write to '/var/log/rt2/rt.log.21563.0': No such file or directory at
/usr/
lib/perl5/site_perl/5.6.1/Log/Dispatch/File.pm line 68.
make: *** [insert] Error 2

[End Snippet]

Thank you in advance for any help you can give me.  SuSE runs well for us,
but gives me a headache sometimes...I hope your distros treat you a little
more kindly as far as this stuff goes.

Regards,

John