[rt-users] RT use with SuSE 7.3

Jesse Vincent jesse at bestpractical.com
Sun Dec 9 21:51:13 EST 2001

Do you have /var/lib/rt2 writable by members of group rt? 

On Sun, Dec 09, 2001 at 09:25:16PM -0500, John Dalrain McCreight wrote:
> Hello all,
> I hate to message the list with a technical question first off, but I've
> really gotten stumped here.  Thanks in advance for putting up with a (sort
> of) newbie.  And definite newbie to RT.  At any rate, on with the problem..
> My problem is occuring during compilation for installation.  I went ahead
> and followed the great instructions on the page and changed the neccesary
> things in the Makefile.  A point of interest here is that it only has one
> path for MySQL variables, so I went ahead and set that to /var/lib/mysql
> (which is where mysql keeps it's databases) and then proceded to symlink
> mysql and mysqladmin from a bin directory in there.  This seemed to get
> everything going happy on that end.  I then went ahead and added the group
> rt, no problem there so far as I could tell.  The make appeared to be
> running along smoothly, but then I got the error that follows in the output
> snippet below.  Forgive me if it's rather newbieish, but I'm not entirely
> sure what to make of the error myself.
> [Begin Snippet]
> chown -R wwwrun         //usr/local/rt2/WebRT/data \
>                         //usr/local/rt2/WebRT/sessiondata
> chgrp -R nogroup        //usr/local/rt2/WebRT/data \
>                         //usr/local/rt2/WebRT/sessiondata
> cp -rp ./tools/insertdata \
>          //usr/local/rt2/etc
> /usr/bin/perl -p -i -e " s'!!RT_ETC_PATH!!'/usr/local/rt2/etc'g;\
>                    s'!!RT_LIB_PATH!!'/usr/local/rt2/lib'g;"\
>         //usr/local/rt2/etc/insertdata
> /usr/bin/perl /usr/local/rt2/etc/insertdata
> Creating system user...done.
> Can't write to '/var/log/rt2/rt.log.21563.0': No such file or directory at
> /usr/
> lib/perl5/site_perl/5.6.1/Log/Dispatch/File.pm line 68.
> make: *** [insert] Error 2
> [End Snippet]
> Thank you in advance for any help you can give me.  SuSE runs well for us,
> but gives me a headache sometimes...I hope your distros treat you a little
> more kindly as far as this stuff goes.
> Regards,
> John
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