[rt-users] Loops / not catching id

Ian D ian at assv.net
Mon Dec 10 08:31:12 EST 2001

I'm getting some interesting loops here. When replying to a mail sent
from a customer, I added our stamp, [roxen.com #37], to the
subject. Next thing I see is a create message saying "Hi, your new
ticket id is [roxen.com #38].

What could be causing this? This is from traffic on our support alias,
where RT is now listening (we added this just today). Another thing we
added just today is the scrip "OnCreate AutoreplyToRequestors with
template Autoreply", at the same time we have "OnCreate NotifyAdminCcs
with template Autoreply". Possible conflict?
/Ian D
ian at assv.net

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