[rt-users] Loops / not catching id

Jesse Vincent jesse at bestpractical.com
Mon Dec 10 08:52:54 EST 2001

So you end up with mail with a subject line that looks like

Subject: [roxen.com #37] [roxen.com #38] Blah blah blah 

?That sounds like you've got some unwanted whitespace in $rtname.


On Mon, Dec 10, 2001 at 02:31:12PM +0100, Ian D wrote:
> I'm getting some interesting loops here. When replying to a mail sent
> from a customer, I added our stamp, [roxen.com #37], to the
> subject. Next thing I see is a create message saying "Hi, your new
> ticket id is [roxen.com #38].
> What could be causing this? This is from traffic on our support alias,
> where RT is now listening (we added this just today). Another thing we
> added just today is the scrip "OnCreate AutoreplyToRequestors with
> template Autoreply", at the same time we have "OnCreate NotifyAdminCcs
> with template Autoreply". Possible conflict?
> -- 
> /Ian D
> ian at assv.net
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