[rt-users] Grouping tickets

[Damian Gerow]

>I have a RT queue to abuse complaints, and I'd like to group tickets
>regarding the same SPAM, notifying all the requestors involved. Currently I
>do it resolving the tickets individually, and I have a scrip
>"NotifyRequestors onResolve with Template Resolved".
>
>Any idea ?

Check the 'Links' section of the ticket -- you can merge all the tickets 
into one, and all the Requestors will be kept on the ticket, so by 
resolving the ticket, you'll be notifying all the requestors.