[rt-users] Grouping tickets

Damian Gerow damian at sentex.net
Wed Dec 12 12:57:58 EST 2001

>I have a RT queue to abuse complaints, and I'd like to group tickets
>regarding the same SPAM, notifying all the requestors involved. Currently I
>do it resolving the tickets individually, and I have a scrip
>"NotifyRequestors onResolve with Template Resolved".
>Any idea ?

Check the 'Links' section of the ticket -- you can merge all the tickets 
into one, and all the Requestors will be kept on the ticket, so by 
resolving the ticket, you'll be notifying all the requestors.

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