RES: [rt-users] Grouping tickets
Presciliano dos Santos Neto
psneto at telepar.com.br
Wed Dec 12 13:50:49 EST 2001
Ok, but is possible to select tickets and merge then at once or I need to
modify each ticket individually ?
> ----- Mensagem original -----
> De: Damian Gerow [SMTP:damian at sentex.net]
> Enviada em: Quarta-feira, 12 de Dezembro de 2001 15:58
> Para: rt-users at lists.fsck.com
> Assunto: Re: [rt-users] Grouping tickets
> >I have a RT queue to abuse complaints, and I'd like to group tickets
> >regarding the same SPAM, notifying all the requestors involved. Currently
> >do it resolving the tickets individually, and I have a scrip
> >"NotifyRequestors onResolve with Template Resolved".
> >Any idea ?
> Check the 'Links' section of the ticket -- you can merge all the tickets
> into one, and all the Requestors will be kept on the ticket, so by
> resolving the ticket, you'll be notifying all the requestors.
More information about the rt-users