[rt-users] Mailed in requests not getting an autoreply

[Feargal Reilly]

Check that you have 'UseFriendlyTo' in config.pm set to 0.

On Wed, 12 Dec 2001 15:28:20 -0500
David Wagenheim <davidwagenheim at yahoo.com> wrote:

> Hi,
> 
> I've set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3.  When I mail
> in a new request
> to any queue, an autoreply is not sent.  I have a scrip set up that
> reads:
> 
> OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
> Customer
> 
> I watch the mail log and I see entries for the mail that creates the
> request (1 from
> the user (david), then 2 from daemon, and 1 to
> |/usr/local/rt2/bin/rt-mailgate --queue
> custservice --action correspond), but I don't see any logging of an
> autoreply and
> the user that sent in the mail doesn't get an autoreply.
> 
> Requests generated via the web gui do get autoreplied to (I see entries
> in the mail
> log and the user gets mail).
> 
> Also, in the log directory (775, owned by rt:rt), I am getting entries
> (644, owned
> by daemon:rt) that are empty.  Those are the result of mailing in a
> request or requests
> generated via the webgui.
> 
> Any help would be greatly appreciated,
> 
> David
> 
> 
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-- 
Feargal Reilly,                        | Communications House, 
Systems Administrator.                 | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/        | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

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