[rt-users] Mailed in requests not getting an autoreply

[David Wagenheim]

Yup.  I already had 'UseFriendlyTo' set to 0.  Anything else you can think of
that I should look at?

Feargal Reilly wrote:

> Check that you have 'UseFriendlyTo' in config.pm set to 0.
>
> On Wed, 12 Dec 2001 15:28:20 -0500
> David Wagenheim <davidwagenheim at yahoo.com> wrote:
>
> > Hi,
> >
> > I've set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3.  When I mail
> > in a new request
> > to any queue, an autoreply is not sent.  I have a scrip set up that
> > reads:
> >
> > OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
> > Customer
> >
> > I watch the mail log and I see entries for the mail that creates the
> > request (1 from
> > the user (david), then 2 from daemon, and 1 to
> > |/usr/local/rt2/bin/rt-mailgate --queue
> > custservice --action correspond), but I don't see any logging of an
> > autoreply and
> > the user that sent in the mail doesn't get an autoreply.
> >
> > Requests generated via the web gui do get autoreplied to (I see entries
> > in the mail
> > log and the user gets mail).
> >
> > Also, in the log directory (775, owned by rt:rt), I am getting entries
> > (644, owned
> > by daemon:rt) that are empty.  Those are the result of mailing in a
> > request or requests
> > generated via the webgui.
> >
> > Any help would be greatly appreciated,
> >
> > David
> >
> >
> > _________________________________________________________
> > Do You Yahoo!?
> > Get your free @yahoo.com address at http://mail.yahoo.com
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> Feargal Reilly,                        | Communications House,
> Systems Administrator.                 | 1a Lower Pembroke Street,
> The CIA - http://www.thecia.ie/        | Dublin 2,
> Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.
>
> PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB
>
>   ------------------------------------------------------------------------
>    Part 1.2Type: application/pgp-signature


_________________________________________________________
Do You Yahoo!?
Get your free @yahoo.com address at http://mail.yahoo.com